Consumer Feedback
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) will be surveying Hackley Hospital on an unannounced basis beginning January 1, 2006.
The purpose of the survey will be to evaluate Hackley Hospital’s compliance with nationally established Joint Commission standards. Joint Commission standards focus on organizational quality, safety of care and the patient care environment.
Hackley Hospital wishes to promote open communication regarding your hospital experience. We encourage you to speak with the Nursing Supervisor to voice concerns or to ask questions. To contact the Nursing Supervisor, pick up an in-house phone, dial "O" and ask for the Nursing Supervisor. From outside, dial the hospital directly (231-726-3511) and ask the Operator to connect you to the Nursing Supervisor.
If you wish to further discuss your concern, please contact our Director of Quality and Safety at 231-728-1890. If it remains unresolved, you have the right to contact the Joint Commission on Accreditation of Healthcare Organizations, One Renaissance Boulevard, Oakbrook Terrace, IL, 60181; telephone 1-800-994-6610 or fax 1-630-792-5636.
Complaints may also be filed with the Michigan Department of Community Health by:
- Submitting the BHS Online Complaint Form on the Internet at by clicking 'Health Systems & Licensing', "Featured Services", form title (in center of page).
- Completing and mailing a Health Facility Complaint Form 9BHS-OPS-361.
- Submitting a letter with at least the required complaint information shown above.
- Calling the toll-free Complaint Hotline at 1-800-882-6006 to file an oral complaint or with questions.
Mail written complaints to:
Michigan Department Community Health,
Bureau of Health Systems
Complaint Investigation Unit
P.O. Box 30664,
Lansing, MI 48909
Fax: 517.241.0093
